Quality You Can Rely On
Structured processes, trained teams, and continuous control ensure consistent service at every level.
Quality Assurance
Task Specialisation
Various specialised services offered are completed by individuals who have received specialised training and whose main focus is on that specific discipline. Examples include our floor and carpet care specialists, steam cleaning specialists.
Supervision
Every room and or area that is cleaned, is inspected daily by one of our highly skilled Supervisors to ensure that all work performed is to the highest standards. Supervisors work directly with their team, giving feedback to each team/highest member in order to maintain our quality standards.
Area Manager
Our experienced Area Manager directs the entire cleaning operation and reviews the building supervisor areas regularly. He ensures that supervisors are maintaining our high-quality standards and responding appropriately to customer feedback.
Customer Relations
Our General Manager meets monthly with partners to gather direct feedback. This is shared with the Area Manager and Site Supervisor to ensure consistently high service standards. Partners can also complete an onsite feedback form.
Constant Accessibility
A 24-hour contact will be made available to the partner 365 days a year. Constantly staying in touch with our partners, we are able to respond immediately to any requirements they may encounter.
Staff & Supervisor Meetings
Before the commencement of each shift, every staff member attends a briefing to establish clear lines of communication and direction.
